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Industrial & Automotive Parts |
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If you have changed your mind, we may offer you an exchange or refund provided that:
Our staff will assess the item (in store and online returns) to determine whether a refund or exchange will be offered in accordance with our Returns Policy.
All returns and exchanges will incur a 15% restocking fee.
Please note that delivery costs are non-refundable for returns. If you wish to return an item back to IAP, you are required to pay for all associated shipping costs.
If you wish to return a product for any reason, please contact the team at IAP prior to returning the item. DO NOT ship prior to contacting the team to ensure that you are able to return the product and that the return, where approved, is processed promptly for you.
Please choose carefully when purchasing as the following items are excluded from our Returns Policy and will not be accepted for a refund or exchange.
Special order products where items have been specifically ordered for you.
Respiratory protection is excluded due to hygiene and quality reasons.
We recommend you immediately inspect any goods that we deliver to you or that you collect from an IAP store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If your order arrives damaged, the quickest way to resolve the issue is to contact us by email info@industrialautomotiveparts.com.au
If the product supplied to you fails under warranty, you can lodge a warranty claim with IAP by emailing us at info@industrialautomotiveparts.com.au.
You will be required to produce the original invoice or other proof of purchase document disclosing the purchase date.
All costs of return postage, transport, freight, travelling expenses, hiring tools and insurance are paid by the customer.
The product must not have been misused, adjusted, modified or serviced by any person other than the manufacturer of an approved serviced agent from the manufacturer.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these conditions of Warranty are excluded and IAP is not liable in contract, (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate the customer for: Any increased cost or expense. any loss of profit, revenue, business, contracts or anticipated saving, any loss or expense resulting from a claim by a third party; or any special, indirect or consequential loss or damage of any nature whatsoever
Unless otherwise agreed in writing, IAP has no liability for, and is not required to provide Warranty Services under this Warranty if it relates to:
If you wish to return an item back to IAP, you are required to pay for all associated shipping costs.